My HP computer will not scan from my Brother printer

[BillBo4]

My HP computer will print to my Brother MFC-485dw printer but will not recognize the same machine when I try to scan.  I have uninstalled the Brother software and re--installed it.  I have power cycled the router, printer, and re-started the computer a number of times.  When I run the HP diagnostics, it identifies the printer as the default but does not recognize it to do the troubleshooting.  I am lost as to answers.  Anyone know how to fix this?

[Dragon-Fur · Accepted solution]

@BillBo4 

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In general, your best support for your Brother printer is going to be at Brother printer support.

HP Scan and Print Doctor is predisposed to hunt and fix issues for HP printers.

Your Support here

MFC-J485DW - Drivers / Manuals / Support 

What else?

Nothing we can offer is going to be more than generic advice.

I have not checked deeply into the support offered - I do note that this is a discontinued model.

If the software for the printer is no longer fully supported, this could cause issues with part of the operation - for example, print might work and scan features balk.

Various "Not HP" Software / Applications for Scan

2.  Windows Scan – Microsoft Store - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

3.  Paint- the Original - Paint (mspaint) can be used to scan.

4.  NAPS2– “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

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Question Resolved / Answered, Click "Accept as Solution"