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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-30-2015 12:55 PM

HP Recommended
Product: HP deskjet ink advantage 2545
Operating System: Microsoft Windows 7 (32-bit)
Please I got my printer a few days ago. It prints with no issues but it doesn't scan. When I click on 'scan a document or photo' in HP Printer Assistant not big happens...absolutely nothing. I tried uninstalling the printer software and reinstalling its still the same issue. Please I need help urgently because I got the product primarily to scan things. Thanks
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2015 05:22 PM

HP Recommended

Hey @nnamdiokon,

 
Welcome to the HP forums! I hope you enjoy your stay here.
 
I see that you are having issues with scanning from your Deskjet 2545 All-In-One Printer to your Windows 7 PC. I can help with that.
 
As you have already tried uninstalling and reinstalling the software what I would suggest doing is downloading and running the HP Print and Scan Doctor. Once the Print and Scan Doctor has opened click on the printer in the window and click on on Next. On the next screen click on Fix Scanning. This should correct any issues with the scanning software on your computer. If any parts fail then please let me know what lines are printed in red and/or has any triangles next to it  and I will be able to assist you further.
 
I hope this helps and I hope you have a great week!
 
If this helps resolve your issue then please click on Accept as Solution on my post.
 
If you appreciate my help then please click on the thumbs up icon below my post.
~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎11-02-2015 05:22 PM

HP Recommended

Hey @nnamdiokon,

 
Welcome to the HP forums! I hope you enjoy your stay here.
 
I see that you are having issues with scanning from your Deskjet 2545 All-In-One Printer to your Windows 7 PC. I can help with that.
 
As you have already tried uninstalling and reinstalling the software what I would suggest doing is downloading and running the HP Print and Scan Doctor. Once the Print and Scan Doctor has opened click on the printer in the window and click on on Next. On the next screen click on Fix Scanning. This should correct any issues with the scanning software on your computer. If any parts fail then please let me know what lines are printed in red and/or has any triangles next to it  and I will be able to assist you further.
 
I hope this helps and I hope you have a great week!
 
If this helps resolve your issue then please click on Accept as Solution on my post.
 
If you appreciate my help then please click on the thumbs up icon below my post.
~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎03-28-2016 09:01 AM

HP Recommended

It is networked to my computer.  It only scans when I do a test scan with Print & Scan Doctor.  I have tried everything I know to scan normally.  It will not, except with Scan Doctor.  The message is the the printer "is not found".   It prints fine.  Never a problem printing.  What to do?   

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‎04-14-2016 12:02 AM

HP Recommended

While running HP Print and Scan Doctor ...

 

Print fix is green but for scan fix it getting stuck at Driver check .

 

please suggest what action is required here.

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