My HP laserjet pro MFP M428fdw fax recieve failed problem

[Azhar03]

My HP LaserjetPro MFP M428fdw is facing online fax recieve failed issue. When customer order over online we recieve the call but the printer do not print the fax. The printer rings but not coning the fax.  After some time it shows fax recieve failed. Please anyone help me out of this problem

[Hawks_Eye]

Hi @Azhar03 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Please try the below steps and let me know if this helps:

Solution one: Ask the sender to resend the fax.

Solution two: Try faxing back to the sender or another fax machine.

Solution three: Check for a dial tone on the phone line by touching the Start Fax button.

Solution four: Make sure that the telephone cord is securely connected by disconnecting the cord, and then reconnecting it.

Solution five: Make sure that you are using the telephone cord that came with the printer.

Solution six: Check the phone line by printing the Run Fax Test report.

From the Home screen on the printer control panel, touch the Setup icon (or ).

Open the following menus:

Service

Fax Service

Touch Run Fax Test. The printer prints a report with the results.

Solution seven: Reduce the fax speed, and then ask the sender to resend the fax. Complete the following steps to reduce the fax speed:

From the Home screen on the printer control panel, touch the Setup icon (or ).

Open the following menus:

Fax Setup

Advanced Setup

Fax Speed

Touch the desired speed setting.

Solution eight: Turn off the Error Correction feature.

Note:

Turning off the Error Correction feature can reduce image quality.

From the Home screen on the printer control panel, touch the Setup icon (or ).

Open the following menus:

Service

Fax Service

Error Correction

Touch Off.

Solution nine: Connect the printer to a different phone line.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye