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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-21-2025 05:18 PM

HP Recommended
Product: HP LaserJet Pro MFP M125a
Operating System: Microsoft Windows 10 (64-bit)

My LaserJet Pro MFP125a scanner has stopped working. I can hear it attempting to start, but it doesn’t complete the scan. However, the printer is functioning properly. Has anyone encountered this issue or knows a possible fix? Thank you.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2025 02:34 PM

HP Recommended

@dave007w, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your LaserJet Pro scanner! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP LaserJet Pro MFP M125a scanner is having trouble initializing the scanning process. Since the printer is working fine, the issue is likely software-related or due to a scanner hardware malfunction. Here are some troubleshooting steps you can try:

 

1. Restart the Printer and Computer

  • Turn off the printer and unplug it from the power source.
  • Restart your computer.
  • After a few minutes, plug the printer back in and turn it on.
  • Try scanning again.

2. Check HP Scan Software

  • Ensure you’re using HP Scan or Windows Fax and Scan to initiate scanning.
  • Open HP Scan and check if the scanner is detected. If not, reinstall the software.

3. Run HP Print and Scan Doctor

  • Download and run HP Print and Scan Doctor from HP official website.
  • Follow the on-screen instructions to diagnose and fix scanning issues.

4. Reinstall Printer Drivers

  • Uninstall the HP printer software from Control Panel > Programs and Features.
  • Download and install the latest drivers from HP official support page.
  • Restart your computer and test the scanner.  

Let me know how it goes!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎02-25-2025 02:34 PM

HP Recommended

@dave007w, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your LaserJet Pro scanner! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP LaserJet Pro MFP M125a scanner is having trouble initializing the scanning process. Since the printer is working fine, the issue is likely software-related or due to a scanner hardware malfunction. Here are some troubleshooting steps you can try:

 

1. Restart the Printer and Computer

  • Turn off the printer and unplug it from the power source.
  • Restart your computer.
  • After a few minutes, plug the printer back in and turn it on.
  • Try scanning again.

2. Check HP Scan Software

  • Ensure you’re using HP Scan or Windows Fax and Scan to initiate scanning.
  • Open HP Scan and check if the scanner is detected. If not, reinstall the software.

3. Run HP Print and Scan Doctor

  • Download and run HP Print and Scan Doctor from HP official website.
  • Follow the on-screen instructions to diagnose and fix scanning issues.

4. Reinstall Printer Drivers

  • Uninstall the HP printer software from Control Panel > Programs and Features.
  • Download and install the latest drivers from HP official support page.
  • Restart your computer and test the scanner.  

Let me know how it goes!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-25-2025 04:24 PM

HP Recommended

Hi Zoey,

Thank you so much for your detailed response and for taking the time to assist me with my scanner issue. I followed the troubleshooting steps you provided, and I’m happy to report that the problem has been resolved! Wishing you a wonderful day!

Was this reply helpful? Yes No

‎02-25-2025 04:25 PM

HP Recommended

Hi Zoey,

Thank you so much for your detailed response and for taking the time to assist me with my scanner issue. I followed the troubleshooting steps you provided, and I’m happy to report that the problem has been resolved!. Wishing you a wonderful day!

Was this reply helpful? Yes No

‎02-25-2025 05:30 PM

HP Recommended

@dave007w, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
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