My Officejet Pro 8620 only scans from computer and not from printer

[Paul62]

When I scan from printer, I get a message that says...The HP Officejet Pro 8620 was not found. When I scan from computer, it works.

[Kumar0307]

@Paul62, Welcome to the HP Support Community!

It seems like you are trying to use the 'scan to computer' option on the printer screen.

Perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Open the Hp Printer assistant, go to Scan > Manage > Scan to computer > enable.

Try scanning from the printer screen.

Hope this helps! Keep me posted. 

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