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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-29-2022 12:40 PM

HP Recommended
Operating System: Other

My android HP smart app won't scan from feeder. There is no feeder option in the android app. It will only scan from the glass flat bed. There used to be a feeder option but now it won't even let me tap the settings button, it just doesn't do anything when I tap the cog symbol. Where has this gone? I can only use the feeder option on my laptop. Thanks very much for any advice!

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1 person had the same question
1 REPLY 1

‎07-05-2022 01:30 PM

HP Recommended

Hi @Fluffyamazon 

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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