My color laserjet Pro M283 says it scans to my USB but it doesn't show up on my USB?

[CMW10]

My printer Color Laserjet Pro M283 is not scanning to the USB port.  It does the scan but it doesn't show up on the USB and I have tried different USBs.  The printer also won't autofeed for scanning.  I have the latest firmware and can't figure out what to do next.  I am using Windows 10.  Trouble shooting does not show up with an issue.

[Jay_G24 · Accepted solution]

Hi @CMW10,

I'd like to help!

Follow the below steps to scan to USB Drive-

1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer.

2. Insert a USB flash drive into the walk-up USB port.

3. The USB Flash Drive menu opens with the following options:

   • Print Documents

   • View and Print Photos

   • Scan to USB Drive

4. Select Scan to USB Drive.

5. When the summary screen opens, the following settings can be adjusted:

   • Scan File Type

   • Scan Resolution

   • Scan Paper Size

   • Scan Source

   • File Name Prefix

   • Output Color

6. Touch the Scan button to scan and save the file.

   The printer creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.

You may refer to -How to scan with an HP printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[CMW10]

Thanks for the response.  Now i need to figure out how to print from my phone and which mobile app I need to download.

Can you advise?

[Jay_G24]

You can install HP Smart App from the App Store or play store to print and scan from your phone.

You may refer to the document -HP printer setup (HP Smart app)

Hope this helps!

Let me know!