• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Example: deskjet ink advantage3545

The printer is not working . It is neither printing no copying . If we place a material to copy its being misprinted and only half the line is printed 

1 REPLY 1
HP Recommended

@Sal_oni

Welcome to the HP Community

 

Clean the ink cartridges

 

If you found defects on the Print Quality Diagnostic Report, run an automatic tool to clean the ink cartridges.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Load letter or A4, unused, plain white paper into the paper tray.

  2. On the printer control panel, press the Down Arrow  to select Tools, and then press OK.

  3. Press the Down Arrow  to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.

    Image: Example of the printhead test page without defects

  4. Review the print quality on the printhead test page.

Align the printer

 

For best print quality, align the ink cartridges.

  1. Load plain white paper in the paper tray.

  2. On the printer control panel, press the down arrow  to select Align Printer, and then press OK.

    The printer prints a test page, and then prompts you to scan the page.

  3. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

    Figure : Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  4. Close the scanner lid, and then touch OK.

Print another Print Quality Diagnostic Report, and examine the page.

 

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859...

 

Restart the printer.

 

If the issue persists, click on this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859... and follow the instruction to clean the cartridge manually. (Step 12)

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.