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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-18-2019 11:50 AM

HP Recommended

Hello,

I'm using a Photosmart Premium 309g all-in-one printer that I've had for a few years.  The printer/scanner/copier worked fine with my old MacBook Pro.  However, I just had to replace my MacBook and I'm dealing with setting up my new one.  It has no USB port so I can't directly connect it to the printer, so I'm doing everything via Bluetooth.  I can print documents, no problem.  But when I go to scan a document, either by using Image Capture (which is the way I used to do it) or with the HP Easy Scan App, it doesn't see any scanner to use.

 

I hope some kind, smart soul here can help!

 

Many thanks!

1 person had the same question
3 REPLIES 3

‎09-18-2019 02:11 PM - edited ‎09-18-2019 02:12 PM

HP Recommended

@Jette6 

Hello,

In order to mitigate this incident, please follow the following procedure:

  1. Download, and then install the latest update to HP Printer Drivers v5.1 for OS X.
  2. Click the Apple (clipboard_image_0.png) menu, and then click System Preferences.
  3. Click Printers and Scanners, and then click the plus sign (+) at the bottom of the left pane. The Add window opens.
  4. In the Add window, select your printer under Name.
  5. In the Use field, please scroll down the list to choose Select driver manually, then in the search box type c309, select HP Photosmart Premium c309 series and confirm.
  6. Click Add.
  7. Try to print.

Do not hesitate to contact us if needed.

Regards,😎

 


I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎09-18-2019 05:01 PM

HP Recommended

Hi,

Bluetooth. connectivity with a printer only allows printing, scanning cannot be done through such connection to the printer.

 

You may connect the printer and your Mac to a wireless network and install the printer wirelessly instead:

https://support.hp.com/us-en/product/hp-photosmart-premium-fax-all-in-one-printer-series-c309/373719...

 

Next, you may also install and use HP Easy Scan from the Mac App Store:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Regards,

Shlomi



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‎09-19-2019 08:54 AM - last edited on ‎09-19-2019 09:31 AM by Level 8

HP Recommended

Hello @Jette6,

Have you solved the problem?, following the solutions proposed by @ShlomiL and myself.


If yes, please close the topic by clicking 'Accept as a solution' at the bottom of the message or the appropriate topic.


Welcome to the English HP support community.


Don't hesitate to ask us if you need to


Regards,:Wink:



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