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‎03-14-2020 06:07 PM

HP Recommended
Product: HP Deskjet Ink Advantage 4615

My printer: HP Deskjet Ink Advantage doesn't wanna connect to my MacBook, even though I've already installed all the drivers and stuff. it doesn't connect at all.

1 REPLY 1

‎03-17-2020 03:11 AM

HP Recommended

Hi @Carlos1904

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.

 

To better assist you - 

 

1.) How's the printer connected - wired or wireless?

2.) Are you getting any error message?

3.) Is there an anti-virus software installed on the Mac? 

4.) What's the macOS version installed? To find this information, from the Apple menu  in the corner of your screen, choose About This Mac. You'll see the macOS name, such as macOS Mojave, followed by its version number. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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