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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-22-2017 10:24 AM

HP Recommended
Product: Hp photosmart 7520

I am trying to scan a document to my email and the printer displays an error message "cannot connect to Web Services". I have checked the internet connection and re-registered on the hp services website. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 10:28 AM

HP Recommended

Hi,

 

I understand you are getting an erro unabl to connect to web services when you are trying to scan.

 

check if the Printer is connect to the network. Please use the below link to see if the Printer is connected to the network.

 

 

http://support.hp.com/us-en/document/c03286146?jumpid=hpr_r1002_usen_link3

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

 

Thanks and Regards,

John_domnic.

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

Thanks and Regards,
John_domnic.

View solution in original post

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5 REPLIES 5

‎03-22-2017 10:28 AM

HP Recommended

Hi,

 

I understand you are getting an erro unabl to connect to web services when you are trying to scan.

 

check if the Printer is connect to the network. Please use the below link to see if the Printer is connected to the network.

 

 

http://support.hp.com/us-en/document/c03286146?jumpid=hpr_r1002_usen_link3

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

 

Thanks and Regards,

John_domnic.

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

Thanks and Regards,
John_domnic.
Was this reply helpful? Yes No

‎03-22-2017 10:29 AM

HP Recommended

Hi,

 

Can you follow the steps mentioned in the link below and see if this helps

 

http://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/document/...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
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‎03-22-2017 10:40 AM

HP Recommended

That worked! Thank you!

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‎05-28-2019 02:32 PM

HP Recommended
@MichelleMartin1 wrote:

I am trying to scan a document to my email and the printer displays an error message "cannot connect to Web Services". I have checked the internet connection and re-registered on the hp services website. 

 

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‎05-28-2019 02:35 PM

HP Recommended

@Maquito1

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
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