My printer name has changed to "Scan Only - HP Envy 5540 series (Network) - DO NOT DELETE"

[Oldgoat10]

I have an HP ENVY 5546 and a Sony Laptop running Windows 10 OS.  The printer appeared to be working OK but on going to scan a document ( which I hadn't done for some time) I got an error message relating to the port match.   I have tried various error solutions but my printer name has changed to  "Scan Only - HP Envy 5540 series (Network) - DO NOT DELETE" and I can't get it changed back to the correct name.

[TEJ1602]

@Oldgoat10, Welcome to HP Support Community!

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Oldgoat10]

Hi,

Thanks for your email and the suggested corrective action.  I have worked through the instructions and the name of the printer now seems correct [HPBBE090 (HP ENVY 5540 series)] but the printer still doesn't work.  The printer shows the status as "Driver is unavailable", although the driver is definitely there.  There also appears to be a problem with the print spooler.

My Laptop is working OK as I took it into my office and it connected to the wireless printer without delay or problems. 

Any other suggestion you have to resolve the problem would be very much appreciated. 

Regards,

Oldgoat10

[TEJ1602]

@Oldgoat10

Let us try the following:

Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
Open Windows Services using one of the following methods:
Search Windows for services, and click Services in the list of results.
On your keyboard, press Windows key (  ) + R, type services.msc in the window that opens, and then click OK.
Scroll through the list of services and find the name Print Spooler.
Right-click Print Spooler and select Stop.
After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
Delete all files inside the PRINTERS folder.
Shut down your computer from Windows.
Make sure your printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
Turn on the printer using the power button on the printer.
Turn on the computer and wait for Windows to open.
Try printing again and note what happens.

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Oldgoat10 · Accepted solution]

Hi TEJ1602, 

Thanks for your latest response. I had, before receiving your latest response, made several other attempts to resolve the various problems that were becoming prevalent. Out of frustration I registered with the HP Online Support Service which developed into the analyst taking control of my laptop. After a short period of time the problem, which was related to a faulty wireless connection, was resolved by creating a new port.

Thanks for your help with attempting to resolve my printer problem.