My printer pin to join the internet is not working

[Frank547]

I’m trying to link my printer hp 2700 e series to the Wi-Fi and it’s asking for my pin. I’ve used the one on the printer but it’s not recognised. What can I do ?

[A_Gayathri]

Hi @Frank547,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the PIN provided on your printer isn't working to connect it to Wi-Fi, you have a few options to troubleshoot the issue:

• Double-check the PIN: Ensure that you are entering the PIN correctly. Sometimes the characters might be hard to distinguish, so make sure you're entering the correct sequence.
• Use WPS (Wi-Fi Protected Setup): Many modern routers and printers support Wi-Fi Protected Setup (WPS), which allows devices to connect to the Wi-Fi network without entering a PIN. Check if your printer and router support WPS, and if so, follow the instructions to connect using this method. Please refer to this Video: How to Find the WPS PIN to Complete Printer Setup
• Connect via Wi-Fi Direct: If your printer supports Wi-Fi Direct, you can connect it directly to your device without needing to join your Wi-Fi network. Look for Wi-Fi Direct settings on your printer and follow the instructions to connect.
• Reset the Printer Network Settings: You can try resetting the network settings on your printer and then attempt to reconnect it to Wi-Fi. Refer to your printer's user manual or support documentation for instructions on how to perform a network reset.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates can resolve compatibility issues and improve functionality, including Wi-Fi connectivity. Software and Drivers for HP DeskJet 2700e All-in-One series

Refer to this document: HP DeskJet 2700e All-in-One series

I hope this helps. 

Take care and have a good day.

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