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‎02-21-2025 01:05 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 11

I have ran all the diagnostic test and results show everything is fine and connected. However, when I need to scan from HP Smart my computer and printer don't connect. I did notice that my IP address on my printer was one digit off from what my HP Smart was showing. Not sure if that means anything. Can anyone provide me any suggestions?  What's weird too, this just started. I never had any problems up to now.

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1 REPLY 1

‎02-28-2025 03:27 AM

HP Recommended

Hi @Bicycleskip,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

"I understand you're having trouble using your printer, where the Wi-Fi disconnects when you try to scan, preventing you from using it. Let's start with a few basic troubleshooting steps before proceeding with a full reinstallation. Let me know how it goes!"

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

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