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‎10-21-2022 02:18 PM - last edited on ‎10-22-2022 06:32 AM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

It's simple, when I intend to scan a document that I want to save to a USB drive, I insert the USB drive into the printer, then select scan and USB drive on the printer.  But the printer continutes to ask for a USB drive to be inserted, never recognizing  that one is alreay in.  Does anyone know how I might rectify this matter?

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‎10-21-2022 10:47 PM

HP Recommended

@AMD_Sr 

 

Please try to insert USB before turn on the printer

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-21-2022 10:47 PM

HP Recommended

@AMD_Sr 

 

Please try to insert USB before turn on the printer

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎10-22-2022 08:10 AM

HP Recommended

Thank you Banhien for your suggestion of inserting the USB drive before turning on the printer.  It made me consider simply turning the printer off then on again, which I did (without inserting the USB drive into the printer before turning the printer on).  And sure enough, when I wanted to scan a document and save it to the USB drive, it worked perfectly.  There was no further problem.  So thank you Banhien.  Your suggestion was still a help to me; it helped me to consider the tried and true method of simply turning a machine off then on again. 👍

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