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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-21-2022 02:18 PM - last edited on ‎10-22-2022 06:32 AM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

It's simple, when I intend to scan a document that I want to save to a USB drive, I insert the USB drive into the printer, then select scan and USB drive on the printer.  But the printer continutes to ask for a USB drive to be inserted, never recognizing  that one is alreay in.  Does anyone know how I might rectify this matter?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2022 10:47 PM

HP Recommended

@AMD_Sr 

 

Please try to insert USB before turn on the printer

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-21-2022 10:47 PM

HP Recommended

@AMD_Sr 

 

Please try to insert USB before turn on the printer

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎10-22-2022 08:10 AM

HP Recommended

Thank you Banhien for your suggestion of inserting the USB drive before turning on the printer.  It made me consider simply turning the printer off then on again, which I did (without inserting the USB drive into the printer before turning the printer on).  And sure enough, when I wanted to scan a document and save it to the USB drive, it worked perfectly.  There was no further problem.  So thank you Banhien.  Your suggestion was still a help to me; it helped me to consider the tried and true method of simply turning a machine off then on again. 👍

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