My scanner feeds in 1 and 1/2 pages and then goes idle!

[larrycaudill]

My HP LazerJet 234 sdwe will scan 1 and 1/2 pages and then goes idle!

[Raj_05]

Hi @larrycaudill,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with your HP LaserJet 234sdwe scanner. Here are some troubleshooting steps you can try.

Basic Troubleshooting

Check for Paper Jams:

• Open the scanner and check if there is any paper jammed inside.
• Remove any stuck paper and try scanning again.

Clean the Scanner:

• Dust and debris can interfere with the scanning mechanism. Use a soft, lint-free cloth to clean the scanner glass and the document feeder.

Check Scanner Settings:

• Ensure that the scanner settings are correctly configured. Verify that you have selected the correct paper size and type in the scanning software.

Update Scanner Drivers:

• Make sure your scanner drivers are up to date. Visit the HP support website and download the latest drivers for your model.

Restart the Scanner and Computer:

• Turn off the scanner and unplug it from the power source. Wait for a few minutes, then plug it back in and turn it on.
• Restart your computer as well to ensure there are no software conflicts.

Software Update:

• Ensure that the scanning software you are using is up to date. Check for updates in the software settings or on the HP website.

Advanced Troubleshooting

If basic troubleshooting doesn't resolve the issue, here are some advanced steps:

Check for Firmware Updates:

• Sometimes firmware updates can resolve hardware issues. Visit the HP support website to check for any available firmware updates for your scanner.

Reset the Scanner to Factory Defaults:

• Refer to the user manual to reset the scanner to its factory settings. This can resolve software glitches that might be causing the issue.

Check the Document Feeder Mechanism:

• If the issue persists, the document feeder mechanism might be malfunctioning. Inspect the feeder for any obstructions or damage.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can diagnose and fix common scanning issues.

By following these steps, you should be able to diagnose and possibly fix the issue with your HP LaserJet 234sdwe scanner.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support