My scanner has just recently been putting a grey line down the left hand side of my document..!

[bex-ter]

My scanner has just recently been putting a grey line down the left hand side of my document..!  What can I do to to get it off!

[senan6806 · Accepted solution]

@Ex-ter

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Most of scan quality issues can be resolved by power resetting the printer and cleaning the scanner glass and lid. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the scanner, refer to step 2 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[bex-ter]

FAB, all done thank yopu 🙂 

[senan6806]

@bex-ter

You are welcome!

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!