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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-11-2023 10:16 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

My scanner is leaving vertical black lines on my scanned documents, and when  copy docs right from the scanner/printer

I did the HP print doctor and it says that the scanner is working fine. It is not.

Category:
2 REPLIES 2

‎06-11-2023 01:19 PM

HP Recommended

What about when copying / scanning from scanner glass? If there are no vertical lines you need to clean the protective clear film left smaller glass on the scanner. Make sure you don't remove or damage the clear protective film.

 

 

Not your printer model but the arrow shows smaller glass on the left side that needs to be cleaned..

HP-16025-1.jpg




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‎06-11-2023 08:03 PM

HP Recommended

@Valsimot has given excellent instructions. I would just like to add that the M479 has a mylar cover over the scanning glass. Be careful to not damage it and DO NOT remove it as the ADF will jam if you try to scan without that strip. If it is damaged you can get a replacement. Part number is B3Q10-00060

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