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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-16-2022 07:01 PM - last edited on ‎06-17-2022 08:48 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

My scanner keeps splitting a single page into two different pages down the middle of it after I scan. So when I scan a single page it is then two different split ones on my computer. I have tried reseting it and cleaning every part of it, it is fully up to date and I have run multiple diagnostic checks. Anyone else have this problem or any solutions? thank you 

4 people had the same question
1 REPLY 1

‎06-20-2022 09:23 AM

HP Recommended

@Megan71, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, which device are you using to scan? Is it a Win PC or a Mac?

Which app are you using to scan?

 

For more info on scanning, refer to - How to scan with an HP printer

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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