My scanner no longer works from computer or printer

[JohnR74]

My printer scanner  no longer works either from the printer or from my computer.  normal printing and copying OJK

[Kumar0307]

Hi @JohnR74

Welcome to the HP Support Community. I understand you are not able to scan. I'd be happy to assist you. Let us try these steps:

If you are able to print from the PC, it means the connectivity between the devices is fine. if you are able to make a copy, it means the scanner mechanism in the printer is working fine. This could be a possible software/driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

Alternatively, you may use the HP Smart app to scan and print

Click here to download and know more about the app

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JohnR74]

I followed the advice but still did not work. Then tried the printer with an old computer, which worked! Therefore there must be a problem with my computer software which was reinstalled last week.

[Kumar0307]

@JohnR74, thank you for the response.

Let us use the HP Smart app to scan from your Win PC and check if that helps.

Click here to download and know more about the app.

Let me know how this goes.