My scanner sending white pages

[blondenimitz]

My HP Office Jet Pro 9125e is scanning white pages. Nothing has changed. I scan all day everyday for work. Why now?

[Raj_05]

Hi @blondenimitz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9125e is scanning white pages, here are a few troubleshooting steps you can try.

• Check the Scanner Glass: Ensure that the scanner glass is clean and free of smudges or dirt. Even a small smudge can affect scanning results.
• Check the Document: Make sure that the document you're scanning is correctly placed on the scanner bed and is not blank or too light.
• Update or Reinstall Drivers: Sometimes, outdated or corrupted drivers can cause issues. Visit the HP support website and download the latest drivers for your printer model.
• Check Scanner Settings: Ensure that the scanner settings are configured correctly. Sometimes, settings can be changed accidentally, affecting the scan quality.
• Perform a Printer Reset: Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.
• Try Scanning from Another Computer: This can help determine if the issue is with the printer or with the computer/software you're using.
• Check for Firmware Updates: Sometimes, firmware updates can resolve scanning issues. Check the HP website for any available updates for your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[rosemarry]

It sounds like you're encountering a frustrating issue with your HP Office Jet Pro 9125e scanning blank pages. This could be due to a software glitch, dirty scanner glass, or incorrect settings. Try cleaning the scanner glass, updating the drivers, or checking your scan settings. If the problem persists, a hard reset might help. By the way, if you're also looking into options like gaming laptops under 300, the community has great advice on that too!