My scanner stopped recognizing my computer. I can print but can't use the scanner.

[BluebirdNY]

When we changed ink cartridges everything stopped working. My husband managed to get the printer back on our home network and we can both print, but the scanner is not working or recognizing either of our computers.

[Garp_senchau]

@BluebirdNY, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 9015e printer is having trouble with the scanner not recognizing your computers after changing ink cartridges, please follow these steps to troubleshoot the issue:

Ensure Correct Installation: Make sure all ink cartridges are installed correctly and seated properly. Sometimes improper installation can cause communication issues.

Update Printer Software: Ensure that your printer software is up to date. You can download the latest drivers from HP's website.

Restart Printer and Computers: Turn off both the printer and your computers. Wait for a few seconds before turning them back on.

Check Network Connection: Verify that the printer is still connected to the same network as your computers. Sometimes network issues can lead to scanning problems.

Use HP Smart App: Try using the HP Smart app to see if it can detect the scanner. This app can sometimes offer more solutions than the regular printer driver software.

Firewall/Antivirus Settings: Check if any firewall or antivirus settings on your computers may be blocking the scanner from communicating.

Check Scanner Settings: Access the printer’s control panel and verify that the scan settings are correctly configured to communicate with your computers.

Reset the Printer: Perform a factory reset on the printer if nothing else works. This can sometimes resolve unexplained scanning issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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