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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-22-2025 12:35 PM

HP Recommended

My hp envy 7100 series printer has scanned for years. Today I got a message saying that I need to setup/download the drivers. Help....

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1 REPLY 1

‎05-24-2025 08:19 AM

HP Recommended

@mfelectric, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP Envy 7100 series printer's scanner functionality has suddenly stopped working and is now prompting you to install drivers, even though it worked fine before. Let’s walk through some steps to get your scanner working again:

 

Restart Your Devices

  • Power off your printer and your computer.
  • Unplug the printer from the power source for 60 seconds.
  • Plug it back in and turn everything on again.

Check Windows Updates

  • Go to Settings > Windows Update and make sure your system is fully updated.
  • Sometimes, updates can remove or disable drivers.

Reinstall HP Drivers

Even if it worked before, the driver might have become corrupted or outdated.

  • Visit the official HP support page: Official HP® Support
  • Enter your printer model (e.g., "HP Envy 7130") and download the Full Feature Software and Drivers.
  • Install the software and follow the on-screen instructions.

Use HP Print and Scan Doctor

HP provides a free tool to diagnose and fix scanning issues.

Check Scanner Settings

  • Open the HP Smart App or Windows Fax and Scan.
  • Try scanning from there to see if the issue persists. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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