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‎08-05-2024 02:54 PM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer
Operating System: macOS 12.0 Monterey

My scanner has stopped sending scanned docs to my computer

It scans fine, I see the result on my computer, but when I try to "send" it to my computer, I get an error message

 

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1 REPLY 1

‎08-07-2024 09:42 AM

HP Recommended

Hi @FulhamGuy ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you’re having trouble with your HP OfficeJet Pro 8035 scanning to your computer. Here are some troubleshooting steps to resolve the issue:

 

Update HP Smart Software:

  • Make sure you have the latest version of the HP Smart app installed. You can check for updates through the App Store.

Check Scanner Settings:

  • Open the HP Smart app and go to the "Scanner" settings. Ensure that the correct destination for scanned documents is selected.

Reconfigure Scan To Computer:

  • In the HP Smart app, navigate to "Printers," select your HP OfficeJet Pro 8035, and go to "Scan." Try reconfiguring the "Scan to Computer" settings.

Restart Devices:

  • Restart both your printer and computer. Sometimes a simple restart can resolve connectivity issues.

Reinstall HP Software:

  • Uninstall the HP Smart app and reinstall it from the App Store. This can help reset any settings or configurations that might be causing issues.

Check Network Connection:

  • Ensure that both your printer and computer are connected to the same network. A connection issue might prevent files from being sent.

Update macOS:

  • Make sure your macOS 12.0 Monterey is up to date. Sometimes operating system updates include fixes for compatibility issues.

Check for Printer Firmware Updates: Update the firmware on an HP printer

  • Update the printer’s firmware if there are any available. You can check for firmware updates through the HP Smart app or HP’s website.

Refer to this document:  HP OfficeJet Pro 8035 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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