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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer

I have a hp office jet pro 8710 where can I find the link to download the link so I can scan from the printer/scanner to my computer

 

1 REPLY 1
HP Recommended

@Susan275 

 

Welcome to the HP Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 

The Full Feature Software for a supported version of Windows includes the Printer Assistant.

The Printer Assistant includes an easy method to enable the Scan to Computer feature.

 

 

=======================================

Printer - Software

 - Windows -

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

 

 

Basics - Printer Software

 

Note: Skip part(s) that are not relevant to your situation.

 

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

 

Next,

If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

 

Install a new copy of the Full Feature Software

 

If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).

 

Restart computer and Sign in

 

 

Full Feature Software / Full Driver printer software

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

 

===================================

 

The installation of the full driver generally adds at least two shortcuts to the Desktop.

 

Notes

  •   HP Scan is not installed (only) when the printer supports Scan.
  •   Illustrations do not reflect all Operating Systems or all Printer software

 

Printer Assistant 

HP Scan

 

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

 

Open the Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

 

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 8710 All-in-One Printer series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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