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Hi there,

i need to reset the nvram of my printer in case no dns resolution .

tried everything to recover internet access, but nothing helped. Factory reset with previously saved settings to xml file and restore did not help. direct connection to my router w/o firewall settings of both devices; no solution.

direct ip entry of dns (1.1.1.1), smtp server; no solution.

 

kind regards

1 REPLY 1
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@revil0, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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