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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8028e All-in-One Printer

I previously had downloaded and installed the Full Feature Software that included the Twain driver along with Twain Administrator. My  Readiris pdf 22 software needs this driver to access the scanner. Recently it has stopped working. The Twain Administrator cannot find the printer.

I have the HP Smart App version 152.1.1099.0 that I assume has somehow overridden the driver.  What do I need to do to get the TWAIN driver back in action. I noticed that the Full Feature Software is no longer available.

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