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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-03-2023 06:54 AM

HP Recommended
Product: HP Officejet 6500 Wireless All-in-One Printer - E709n

Hello Everyone,

 

I have an old HP Officejet 6500 e709n. I can print but not scan. I need to install a flash player. How do I install free flash player so I can scan my documents. I am slow/bad with technology.  Thanks for your help!

Category:
1 REPLY 1

‎02-03-2023 10:06 AM

HP Recommended

@bryan77429 

 

Welcome to the HP Community Forum.

 

True > The old software for this printer -- that was tied to the discontinued / disabled Flash Player -- cannot fully open and is not supported.

 

The printer is not supported in Windows 11.

The printer is listed as supported in Windows 10 using the Microsoft Built-in Print Driver.

 

HP Printers - Installing and Using the Windows Built-in Print Driver

Scan?  See Section FAQ > How do I use the printer functions with the built-in driver?

Example

Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.

  • Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.
  • Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.
  • Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.

 

HP printers - Windows built-in driver fails to install

 

 

References / Resources

 

Windows 10 compatible HP printers

 

Windows 11 compatible HP printers

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP Officejet 6500 All-in-One Printer series - E709 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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