Need scan link on IdeaPad laptop

[Raj2111]

Hi @Thanksforhelp 

Thanks for replying.

lets install drivers for your printer Scanning. Please find the link below

https://support.hp.com/us-en/drivers/swdetails/hp-laserjet-pro-m1536-multifunction-printer-series/mo...

Let me know if this helps.

-Regards

Raj

[Thanksforhelp]

I did follow the instructions in the document and checked the 4 items listed under "check the following" and all are set up for running and automatic

[Raj2111]

Hi @Thanksforhelp 

I apologize for the issue you are experiencing. Please be assured that I will do my best to provide a satisfactory response and assist you with resolving the problem.

Run Hardware and Devices Troubleshooter.

1- Press Windows key + X key and select Control Panel.
2- type troubleshooting in search box and Select Troubleshooting.
3- Select View all on the top left corner.
4- Click Hardware and Devices.
5- Follow the on-screen instruction to run the troubleshooter.

Reinstall the Printer Driver:
Uninstall and reinstall the latest display driver.

Check Windows Features:
1- In the Search Bar type Turn on or off Windows Features and then Enter.
2- In “Print and Document Services” "Windows Fax and Scan" then uncheck OK to uninstall.
3- Restart the system.
4- Follow the 1st step In “Print and Document Services” "Windows Fax and Scan" then check OK to install.
5- Again restart the system and check if it works.

Turn Windows Features On or Off:

1- In the Windows Search bar, type Windows Features > open Turn Windows features on or off from the results list.
2- expand Print and Document Services.
3- Uncheck the Windows Fax and Scan box and confirm changes.
4- Restart your PC and re-enable Windows Fax and Scan.

I hope this helps! Let me know if you have any further questions or concerns.

Best regards,

Raj

[Thanksforhelp]

I started on these instructions and found that, even though I had just uninstalled/reinstalled printer drivers, the printer wasn't there. I have just unintalled and am in the process of reinstalling. I am on the "Internet Procy Settings" screen. I've been unsuccessful with this screen every time I've installed the drivers and just thought it wasn't necessary, that I don't use HP web services. Maybe I'm wrong on this?

When I choose a proxy service isn't necessary, it's unsuccessful. If I choose to use a proxy servier, I need to provide information I don't know.

I'm on this screen now and wondering what I should do. In the past I chose not necessary and finished. Is this a problem? How should I proceed.

Thank you for troubleshooting this with me.

[Raj2111 · Accepted solution]

Hi @Thanksforhelp 

Please trun on the web servies and install the printer.

-Regards

Raj

[Thanksforhelp]

I guess I'm not sure how to do this. I keyword searched proxy services last week when I reinstalled drivers and still don't know what to do. I don't know if I have a proxy server, but when I click I don't need it, I get a warning it's unable to connect to the internet. I've just checked all connections and wifi is working. The cable going from the printer to the router has a solid green light and a flashing yellow light.

Warning tells me to retry with different proxy settings. I don't know what, if any, they might be, so I can't procees beyond this screen unless I select 'cancel', which is fine unless this is part of the problem. I've not been successful in finding this information with a keyword search on where to look. Once I get to Network and Internet, I'm supposed ot click on "Proxy" which doesn't appear as an option.

[Raj2111]

Hi @Thanksforhelp 

Thanks for your reply,

You need not change any proxy servers, 

I have sent you private message, request you to follow that .

Thank you 

-Regards,

Raj

[Thanksforhelp]

Thank you for sticking with me, talking me through various options. After pm, I stepped away and made a cup of hot tea. Returning and ready to give up for now, since I had just reinstalled drivers, I checked for printer which was there and then clicked on the scanner and it's now working. I downloaded HP printer drivers four times and, since I didn't do anything differently, I think for some unknown reason, they weren't downloading properly and they finally did. I was pretty sure it was a technical issue, though I didn't know what. It's a mystery, but solved. Thank you. Raj2111.

[Raj2111]

@Thanksforhelp 

Great Kudos to you, I am glad to hear that the issue is resolved.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards
Raj
HP Support