• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Laserjet Pro mfpM227fdw
Microsoft Windows 10 (64-bit)

Hi, I can't seem to find the solution to this. I have a Laserjet Pro mfpM227fdw printer. It has been in use for quite awhile and works fine. I have been using the HP scan, scan a document and trying to use email as pdf function. The problem is I have changed email clients from Thunderbird to Microsoft Outlook. When I press scan, it opens the email to send out of Thunderbird instead of OUtlook. I have changed the default email client to Outlook. I can't find anywhere to change the program it uses as a client within the HP software. I have reinstalled the HP software (full package) without it making any difference.

 

Can someone point me to the solution for this so I can covert completely over to Outlook?

 

Thanks in advance for the assistance.

 

Bill

2 REPLIES 2
HP Recommended

Not sure if this will be the same for HP scan but worth a try.

Select email as PDF and then click the more icon

Repairatrooper_0-1624656854181.png

the more options gives you the option to select which mail client to use. 

Repairatrooper_1-1624656924616.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

On my version of the scan software, when I click on the 'destination' panel, the only thing on my flyout menu is an option on whether to save a local copy. There is no option to change email client even though I downloaded the newest version of the scanning software. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.