Need to use TWAIN OCR driver for 3rd-party ScanToPDF software

[DonL27]

Recently added this 8610 printer to Windows 10 PC, and installed through Windows the HP Scan and Capture software.  All works well, except for OCR does not work, so scanned docs are not searchable.  I am trying a 3rd-party ScanToPDF software, and it detects the 8610 TWAIN OCR driver, but errors when it is selected.  I have tried:

  1.  Downloading from HP and Installing the Full Feature Software and Drivers, and the install failed.

  2.  Uninstalling the printer, turning off the firewall, and repeating step 1 with the same results.

  3.  Downloading from HP and Installing the Basic Driver, which also failed.

  4.  Tried again with the HP Print and Scan Doctor with the same failure.

[Betty0610]

@DonL27

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[DonL27]

Thank you, Betty, for sending those steps.  I followed them carefully, but ended up with the same failure screen (see attached screenshot 1).  I then checked the apps list and see that three apps were installed (see attached screenshot 2.

Comments:

1.  Although I downloaded the recommended full featured software (OJ8610_198.exe), the basic software was installed (see attached screenshot 2.

This printer is connected to the local network via Ethernet.  I did not unplug this cable, as your instructions were for a disconnecting a USB cable.

2.  The IRIS app was installed from a 3rd party, so I did not consider it an HP app and did not uninstall it before starting.

3.  Perhaps I should connect the printer via USB either:

        b. ...to my router and try the network option again, then reconnect with Ethernet to the network after successful installation, or

        a. ...directly to my Windows 10 PC and try the USB option, then reconnect with Ethernet to the network after successful installation.

Thanks again,

Don

[Betty0610]

Try using the HP Smart App: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DonL27]

Betty,

I used HP Smart to re-install, as you suggested.  It worked to install the printer, but did not resolve my problem.  Here are the steps I performed:

1. Uninstalled all HP apps

2. Uninstalled IRIS OCR app

3. Uninstalled Read IRIS app

4. Uninstalled Scan to PDF 5.1

5. Reboot Win10 PC and ran MS Updates

6. Installed printer with HP Smart

I am now able to print normally.  I can also scan, but with far less features than the HP Scan program that I used with my old Win7 machine.  Specifically, HP Smart...

7. ...does not include IRIS, TWAIN, or other OCR features, which I need;

8. ...does not save pdf documents in searchable format; 

9. ...does not automatically straighten pages to make text upright;

10. ...does not provide for the duplex scanning that was included in HP Scan, with the Reversing Automatic Document Feeder (RADF) feature.  This requires the cumbersome manual steps to add the second sides of all pages, AND manual re-sequencing of pages in the HP Smart app.

Questions:

11. Can HP Scan be made to run on my Win10 machine?  I could not get it to.

12. Does HP still support the above features on Win10 PC's?  If so, please tell me how to implement.

Thanks,

DONL27

[Betty0610]

Let's create a local account: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!