• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-03-2023 09:00 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

Hello,


We have a HP LaserJet MFP M479fdw

 

We are unable to configure the Network Scan Function, which is now strongly located under :

 

Settings > Control Panel Customization > Quick Sets

 

By entering the network path to scan in this format :

 

\\xx.xx.xx.xx\Scanner\

 

and username :

 

DOMAIN\Username

 

We always get this message :

 

The printer is unable to connect to the remote destination. Check your configurations and try again.

 

the network path is in IP format, so it's not a DNS problem,

the username tried a domain admin, so it's not a permission issue

also tried with a local admin user, so it's not a domain issue.

the share path is perfectly accessible from the printer's subnet, so it's not a network issue. 

 

This is the All in 1 machine & the printer is working perfectly through the network. but the issue is only with the scanner.

 

Please find the attached screenshot & suggest ErrorErrorConfigurationConfigurationany solution for this.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.