Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-15-2024 03:27 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3302fdwg
Operating System: Microsoft Windows 10 (64-bit)

I have a Synology Diskstation DS918+ and a new HP Color LaserJet Pro MFP 3302fdwg.

Unfortunately I can't get the network scan set up. It worked with the old HP printer (M281), so I don't think it's the Synology Diskstation's fault.


The new printer menu is structured completely differently. Can someone help me here?
Is there an error message somewhere where the problem lies? Do I need to activate any services?

 

I used the same network path as with the old printer:
\\192.168.1.101\documents\Google Drive Cloud Sync\HP Scan Folder

1 REPLY 1

‎10-15-2024 10:00 AM

HP Recommended

@Cluten 

 

Welcome to the HP English Community --

 

True - The new format EWS is indeed different.

 

Possibly the following will help.

 

Reminders

  • Check that the Synergy destination is set to use SMB2 / SMB3 -- "Old" settings might have only included SMB1.
  • Recheck that the NAS / Synergy folder is Shared AND is in Group "Everyone" or equivalent.
  • Manually check the destination to be sure you can read / write to the destination folder.

General Example - EWS - Quick Sets - Network Folder

 

The PIN is located on the sticker inside the front door

Printer_PIN_Entry_1Printer_PIN_Entry_1

 

EWS_9135_Quick_Sets_Network_Folder_OneDrive_2EWS_9135_Quick_Sets_Network_Folder_OneDrive_2

 

===================================

Message Content References

 

User Guide – HP Color LaserJet Pro MFP 3301-3304/3388 Series

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Color LaserJet Pro MFP 3302fdwg  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.