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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-15-2024 05:55 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

I can print, but I cannot scan.  how do I tell my printer/scanner which computer to scan to?  The old computer is obsolete now.  I'd like to run pages through and hit the scan button on the printer/scanner and tell it where to go.  How can I have it seek and identify the new computer?

 

 

1 REPLY 1

‎05-15-2024 07:06 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
HP OfficeJet Pro 8715 All-in-One Printer Software and Driver Details


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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