New HP Photosmart 6520 wont scan or copy

[JimS46737]

I have a new HP 6520 that won't scan or print and makes a grinding noise when starting

[Raj_05]

Hi @JimS46737,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the printer's hardware or setup. Here are a few steps you can take to troubleshoot the problem.

• Check Connections: Ensure that all cables connecting the printer to your computer or network are securely plugged in.
• Restart Printer: Sometimes a simple restart can resolve temporary glitches. Turn off the printer, wait for a few minutes, and then turn it back on.
• Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions that might be causing the grinding noise.
• Update Drivers: Make sure you have the latest drivers installed for your printer. You can usually download these from the HP website.
• Reset Printer: Try resetting the printer to its factory settings. This can often resolve various issues. Refer to your printer's manual for instructions on how to do this.
• Clean Printer Rollers: Dust and debris can sometimes cause problems with printing or scanning. Use a soft, lint-free cloth to gently clean the rollers inside the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support