• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-06-2023 05:16 AM - edited ‎09-06-2023 05:20 AM

HP Recommended

I have recently purchased a new Windows 11 laptop.  I have installed my HP Color LaserJet1312nfi MFP printer and it works.  However, today I tried to scan and I can't get it to scan.  I have downloaded the latest Windows 11 driver for the printer from the HP website (for that specific printer) and it still doesn't work.  Any suggestions?  I did see another thread with suggested switching printer, router, computer etc all off and then restart.  That has also been done.  I have now uninstalled the HP software and have removed the printer from the device list. 

 

I should also add that I have downloaded the Print and Scan doctor software from the website and it found a problem.  I tried to get it to fix the problem and it told me to contact customer support.  When I clicked on the link that took me to a page 404  - which is why I am recording the issue here.

 

Any suggestions on how I can get my printer to scan?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2023 07:57 AM

HP Recommended

I have now resolved this by finding the separate  Scan and Capture app from the Windows Store.  All working now.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-06-2023 07:57 AM

HP Recommended

I have now resolved this by finding the separate  Scan and Capture app from the Windows Store.  All working now.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.