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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Scassio
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No FAX icon on HP OfficeJet Pro 8720

HP Recommended
OfficeJet Pro 8720
macOS 10.15 Catalina

I have an OfficeJet Pro 8720 in my home office that I bought a few years ago.  I must have disabled the Faxing component when I installed it, but I would like to use it now.  There is no fax icon anywhere on the display and in the Embedded Web Server, all the fax settings I try to access tell me "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."

 

How can I get this turned back on?  I have already restored factory defaults in the EWS, but no dice.

1 ACCEPTED SOLUTION

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Dragon-Fur
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Level 16
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Message 2 of 2
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HP Recommended

@Scassio 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

If you have not done so,

Open the Embedded Web Server (EWS) to Settings > Security > Administrative Settings

Make sure Fax and its sub-components are enabled

For example, Check the box next to Fax to enable that setting

Click Apply to set and save the changes

If the Fax doesn't immediately show up in EWS,

Exit (Quit) EWS > wait several seconds > Start a new session and check

 

General Example - EWS - Settings > Security > Administrative Settings

EWS_9025_Settings_Security_Administrator_3EWS_9025_Settings_Security_Administrator_3

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8720 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

View solution in original post

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1 REPLY 1
Dragon-Fur
Level 16
Level 16
37,079 22,062 3,443 12,412
Message 2 of 2
Flag Post
HP Recommended

@Scassio 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

If you have not done so,

Open the Embedded Web Server (EWS) to Settings > Security > Administrative Settings

Make sure Fax and its sub-components are enabled

For example, Check the box next to Fax to enable that setting

Click Apply to set and save the changes

If the Fax doesn't immediately show up in EWS,

Exit (Quit) EWS > wait several seconds > Start a new session and check

 

General Example - EWS - Settings > Security > Administrative Settings

EWS_9025_Settings_Security_Administrator_3EWS_9025_Settings_Security_Administrator_3

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8720 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

Was this reply helpful? Yes No
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