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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-13-2021 10:12 AM

HP Recommended
Product: HP OfficeJet Pro 8500 A910
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

after the last HP SW Updates scanner can not used, no communication.
Printing is available, ping reaches the printer in the home network, a network scan shoes all open ports.
But calling scan shows no communication available.

Scan Doctor does not finish. Stopping the defender firewall does not help.

Does anybody has a solution/bypass?
HPCom.JPGHPSDR.JPGHPIP.JPG

HP Officejet 8500 pro A910, WIN 10 pro 22H2
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2021 02:25 PM - edited ‎12-14-2021 02:53 PM

HP Recommended

Hello,

after installing Windows patch day 14.12.2021 fixes, calling HPScan.exe was successful.
Nothing happens, if I call HPScanDoctor.
Second try, called as Admin, HPScanDoctor works.

Best regards,

Herwig

HP Officejet 8500 pro A910, WIN 10 pro 22H2

View solution in original post

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2 REPLIES 2

‎12-14-2021 08:21 AM

HP Recommended

Hello,

 

may be that gives additional information to the scanner problem.
HP Update fails with HPSU -0004HPSU.JPG
Any tips how to get the missing software library?

Best Regards

Rschnauzer

HP Officejet 8500 pro A910, WIN 10 pro 22H2
Was this reply helpful? Yes No

‎12-14-2021 02:25 PM - edited ‎12-14-2021 02:53 PM

HP Recommended

Hello,

after installing Windows patch day 14.12.2021 fixes, calling HPScan.exe was successful.
Nothing happens, if I call HPScanDoctor.
Second try, called as Admin, HPScanDoctor works.

Best regards,

Herwig

HP Officejet 8500 pro A910, WIN 10 pro 22H2
Was this reply helpful? Yes No
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