No computer found pops up when trying to scan to computer

[Ann519]

HP Officejet pro  8610  says no computer found when trying to scan a document to computer. Anyone know why it would delete my computer or how to get it on again so I can scan to computer?

[Rainbow23 · Accepted solution]

Hi @Ann519,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing scanning issues with your HP Officejet pro  8610 All-In-One Printer.

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.
You may also refer to this document to know how to use HP Print and Scan Doctor.

Let me know if this helps and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ann519]

thank you !

[Rainbow23]

You are welcome, @Ann519,

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!