No computer found

[Diana54]

If I try to scan from the printer, I get a message that says no comouter found.  Others, and it is listed there, but it won't let me save as a pdf.  On my computer controll panel,  It is showing installed.  I cant scan to a pdf, but it will do photos.  I have ran the scan doctor and it will scan and save to a pdf, but only if I do that.  It seems like my computer is listed on the printer and then it disappears and I get the error message again.  I have rebotted, and again ran the scan doctor.  

[sandytechy20]

@Diana54

Welcome to HP forums, I see that you are getting scanner connection issue.

Restart devices and check driver scan settings

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

7. Try to scan.

You can refer this HP document for more assistance:- Click here

Let me know hwo it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.