No copy, scan or wireless functions on my HP 8710 officejet

[TB1201]

I came home after some days away and my HP office.Jet pro 8710 does not have any copy or scan functions and the wireless has also been disabled. I have tried to restore the network but nothing's worked. I currently have an ethernet cable plugged in but I prefer wireless, and that doesn't solve the copy and scan options disappearing.

[Kuroi_Kenshi]

Hi @TB1201,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding scanning issues on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Basic Connections and Restart

1. Restart the Printer: Turn off the printer, unplug the power cord, wait about 60 seconds, then plug it back in and turn the printer on.
2. Ensure Connectivity: Make sure the printer is connected to your network either via Ethernet or Wi-Fi. For Wi-Fi, check that the network settings are correct.

Wireless Connection

1. Reconnect to Wireless: On the printer control panel, navigate to the wireless settings to reconnect to your Wi-Fi network. Ensure that you enter the correct SSID and password.
2. Run Wireless Tests: Use the printer’s internal tests to verify network connectivity. These are often found within the wireless settings or network menu.

Restore Network Defaults

1. Network Settings Reset: You can reset network settings to default by accessing the setup menu on your printer's display. This will restore the default wireless settings.

Copy and Scan Functions

1. Check for Paper Jams or Errors: Ensure that there are no paper jams or error messages on the printer.
2. Perform a Scan Test: Use the HP Smart app or the built-in scanning tool to initiate a scan test and verify the scanner functionality.
3. Update Firmware: Check the HP website for any available firmware updates for your printer model that might fix functional issues.

Software and Drivers

1. Reinstall Printer Drivers: Reinstall the printer drivers on your computer using HP's official website. Ensure all drivers are up-to-date.
2. Use HP Print and Scan Doctor: Download and use the HP Print and Scan Doctor tool to automatically diagnose and resolve any issues related to printing, scanning, and connectivity.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,