No scan capability with D110a HP Photosmart printer

[banj]

With recent updates, I have lost the ability to scan from my HP Photosmart printer Model D110a.  I have tried to re-load the disk from which I initially installed the printer.  I have also tried downloading and updating from the on-line services.  I have an HP Pavillion Elite HPE PC running Windows 7 OS.

What more can I do?  What else is there to do!?

[Rudy1906]

Sorry that you are having a problem scanning. 

Do you receive an error message when you try to scan?

Run the print and scan doctor and check the results. 

http://support.hp.com/us-en/document/c03275041

Let me know the results. 

[banj]

I do receive an error message when I try to scan.  It reads - "Scan Error   Try scan from computer or see documentation.  Press OK."

I have run the HP Doctor and Scan files previously.  I ran them again just now and the results were the same.  They are - Device Manager (check); Driver check (check); Windows (WIA) Scan (check); Solution Center (X); HP Twain Scan (image scanned and sent to HP Doctor and Scan); Registry - Registry Error (basically states to Uninstall current software and re-install most current Full Feature software - I have tried this previously); HP Scan Flow Manager (some HP Software missing, uninstall, re-install most current Full Feature version); Digital Imaging Manager (some HP Software missing, uninstall, re-install most current Full Feature version); Front Panel Test (some HP Software missing, uninstall, re-install most current Full Feature version);  and Test Scan (could not run test scan).

I will uninstall and try to re-install the most current Full Feature version for the HP Photosmart D110a model and let you know what happens.  I hope that it is better than previous attempts.

[banj · Accepted solution]

Rudy1906,

I uninstalled the existing software, installed the downloaded copy of the most recent Full Feature drivers for the D110a, then re-loaded my original installation CD on top of the download, and now it appears to be working.  I can now get to the Solution Center and I assume all of the other errors are "taken care of".

The only thing that I did differently in this re-install was to re-load the CD over the download.

Thanks for the help . . .

[Rudy1906]

Glad to see everything is working great for you. If you happen to run into any problems, feel free to ask.

[DolphinsFan]

Recently, my HP D110a all in one printer has been giving me the following error message when try to scan a document.

The scan can not be performed because another program or device is using  networked HP imaging device. Try again later!

Please help! Thank you

[DolphinsFan]

When I try to scan a document, I get the following error message. Please let me know how to resolve this.

The scan can not be performed because another program or device is using the networked HP imaging device. Try again later.

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