No scan software for win 10

[Andrew52]

Today I did a clean install of win 10 on my wife's PC.  On Win 7 we had comprehensive software that did scanning from the PC among other things.  I can no longer find that software for this printer and am not able to scan from 

[Mans]

@Andrew52 
Hello,

Please use HP OfficeJet Pro 8610 e-All-in-One Printer series Full Feature Drivers and Software to install your printer on Windows 10.

The full drivers and software proposed above, are available in the following HP page.

• https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8610-e-all-in-one-printer-series/5...
  

In case of need, do not hesitate to contact us.

Best regards,

[Andrew52]

I downloaded this.  It is not the same software I had previously and does not have anything for scanning.

[Mans]

@Andrew52 

Thanks for your return,

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Connection tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the Kernel hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection underneath, then click on Enter and OK.
6. Close the registry editor.
7. Try to scan.

In case of need, please do not hesitate to contact us.

Best regards,

[Andrew52]

This was helpful in establishing a connection.  However, all the software I had, scanning, etc., is still missing.  Under apps....HP, there is only the setup for this printer....nothing else.  There is no scan software...nothing....no fax....absolutely nothing.

[Mans · Accepted solution]

@Andrew52 

Thanks for your return,

If your printer is properly installed, the HP Scan application can be found in the path below:

• C:\Program Files (x86)\HP\HP OfficeJet Pro 8610 series\bin

In order to solve this issue, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet Pro 8610 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP OfficeJet Pro 8610 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

1. On the keyboard, tap the Windows and X keys simultaneously.
2. Click Command prompt (admin), and then Yes.
3. Type net stop spooler, then press OK.
4. Rename the file.
5. Type net start spooler, then tap OK.

5. Launch a new the printer installation with the HP OfficeJet Pro 8610 e-All-in-One Printer series Full Feature Drivers and Software.

6. Try to digitalize (scan) and try to print.

If the issue persists, please assign a fixed IP address to the printer as follows:

1. In the printer control panel screen, touch the Wireless icon () to retrieve the printer IP address.
2. Launch a web page, and then type this address in the address bar and Enter. The printer Web interface opens.
3. Click the Network tab, then under Wireless (802.11), click Network Address (IPv4).
4. Check the Manual IP option, and then press the button to Suggest a Manual IP Address.
5. Once the first 3 fields are filled in, check the Manual DNS Server.
6. Enter the address 8.8.8.8 as Manual Preferred DNS Server.
7. Enter the address 8.8.4.4 as Manual Alternate DNS Server.
8. Click on Apply and OK.
9. Try to print and scan.

I remain at your disposal in case of need.

Best regards,

[Andrew52]

Just to let you know... all that was required was to use a network cable.  I did not need to go into the registry or elsewhere.  One finished, I disconnected the network cable and the printer functioned wirelessly.  Problem solved!