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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-29-2023 05:33 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M476dw

I've got a MBP with M2 chip and macOS v14. It detects the printer part of my device automatically, but not the scanner part. I tried installing the HP driver from the HP website but the driver said there was no software available for my device. Now what should I do?

BTW: My older machine with Linux detects this printer/scanner properly with no problems. I'm surprised there is a problem on macOS.

Category:
24 people had the same question
23 REPLIES 23

‎09-30-2023 09:01 AM

HP Recommended

Install "hp-printer-essentials-S-5_14_8_4.pkg" (can be found with google search for example at ETH Zurich). After a restart scanning and printing will work perfectly (scanning via App Digital Images).

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‎10-03-2023 10:38 AM

HP Recommended

I use an Envy 4520 and a 2700 -- now I just have a question mark in the dock where the native HP apps once were after I upgraded to Sonoma. HP needs to please issue a fix / updated driver ASAP.  The HP Easy Scan app is not fit for purpose, I want the old old driver back !!! Please fix 🙂 

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‎10-03-2023 03:20 PM

HP Recommended

I think this is an Apple problem. This has happened to a lot of us after downloading Sonoma OS.

1 person found this reply helpful
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‎10-03-2023 04:54 PM

HP Recommended

Yes, the new OS does not support the HP printers. Hp does not support MAC's with OS's higher than 13.

 

What a nightmare. I love MAC, but get with it already.

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‎10-03-2023 05:25 PM

HP Recommended

No, it is an HP problem. HP would have a working driver, but they don't provide it to the customers. Instead they annoy them with this ineffectual "HP Smart for Desktop".
Search for "hp-printer-essentials-S-5_14_8_4.pkg", it will work at least with the slightly older laser MFPs.

2 people found this reply helpful
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‎10-03-2023 07:44 PM

HP Recommended

Not only that, but I was met with fraud by a supposed technician from HP whom I was told to contact by their AI chatbot.

 

Very upsetting. He took over my computer to supposedly fix the problem and started to treat me in a nasty fashion implying I was stupid etc. Then wanted to sell me a bunch of security etc. and remove a supposed Trojen.

 

Very upsetting and unsettling. I do not trust HP any farther than I can throw them.

1 person found this reply helpful
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‎10-04-2023 01:41 PM

HP Recommended

The HP Smart for Desktop app works as a temporary fix for scanning.  

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‎10-10-2023 04:22 PM

HP Recommended

no, it doesn't.  You get a message that scanning is not supported for the chosen printer. 

1 person found this reply helpful
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‎10-10-2023 04:27 PM

HP Recommended

 run

brew upgrades

brew install --cask apple-hewlett-packard-printer-drivers

now remove printer and add again.  the issue should be fixed 

1 person found this reply helpful
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