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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-26-2021 12:31 AM

HP Recommended
Product: HP Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

I was forced to replace my current printer software for HP Officejet Pro 8620 with HP Smart. Previously I was using OCR to create searchable pdf but I cannot with HP Smart. Trying to download previous versions just forces me to go back to downloading HP Smart. Any pointers how to get OCR capable scanning software? 

1 REPLY 1

‎06-26-2021 12:46 AM

HP Recommended

@Andrew152 

 

Please use the following Guide

 

         https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Where-is-the-OCR-feature/td-p/7930679

 

Regards.

BH
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