Noisy Rollers - New OfficeJet Pro 9012

[Magsy01]

Hi

I searched on here and see a number of people have issues with the noisy rollers.  This is a new machine and is very noisy when scanning in particular (so much so, that I'm thinking of returning it - it's only a couple of months old and has been doing this since the beginning).  Is there a way to fix this, or is this a feature of HP Printers?  (First HP I've had and never had a noisy printer like this before!) 

Would appreciate any help/advice.

Many thanks

[praveen196]

@Magsy01 Welcome to HP Community!

I understand that you are getting noise from the rollers.

 Please perform the hard reset and check.

Turn the printer on, if it is not already on. 

Wait until the printer is idle and silent before you continue. 

With the printer turned on, disconnect the power cord from the rear of the printer. 

Unplug the power cord from the wall outlet. 

Wait at least 60 seconds. 

Plug the power cord back into the wall outlet. 

Reconnect the power cord to the rear of the printer. 

Turn on the printer, if it does not automatically turn on. 

Wait until the printer is idle and silent before you proceed 

Please clean the pickup roller and check.

Clean the rollers inside the top paper tray.

1. Get a flashlight.

2. Turn off the printer.

3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

4. Remove the paper stack from the input tray.

5. With the flashlight, look down into the input tray and find the paper pick rollers.

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Reconnect the power cord, and then turn on the printer.

Also, refer to the below link and check.

https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

Please update the firmware and check.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Magsy01]

Thanks for these, Praveen196; shall try them later today and get back to you.

[praveen196]

@Magsy01

Thank you for the update.

Please perform the troubleshooting steps and let us know the result.

Have a  nice day!!