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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎11-03-2022 08:40 AM

HP Recommended
Product: HP ENVY Inspire 7220e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I created 3 shortcuts for scanning for my HP Envy Inspire 7220e printer.

a) scan and print

b) scan and e-mail

c) scan and store in cloud

 

All three shortcuts work perfectly when I execute them in the HP Smart app (on my PC).

All three shortcuts result in the following Connection Error (The printer was unable to connect to the server) when I execute them from the printer control panel:

HPConnectionProblem.jpg

My printer is properly connected and I ran various reports to verify the status and everything is OK. Besides, if it wasn't OK then 2 of the 3 shortcuts should not work from HP Smart either.

10 people had the same question
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