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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-23-2020 02:39 PM

HP Recommended

Hi,
I have the same problem only with the HP DeskJet 5000 series [D9D208] printer. HP Smart does not work on Win 10, and on samsung (Android) it is ok. HP Print and Scan Doctor sees no errors

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‎11-24-2020 02:56 AM

HP Recommended

We have already tried all the necessary troubleshooting steps and yet the issue persists. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support

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