Not able to send efax through HP smart.

[bunnycute]

I was not able to use my HP Smart App to send fax for a whole day. I have previously used this app for several years without issues. The error message said ' Something Went Wrong!  It seems that an error has occurred before the sending process, please try again. I have tried use the app on my phone and the PC, my printer model number is HP ENVY Pro 6458. Please help urgently!

[A_Gayathri]

Hi @bunnycute,

I understand you have an issue with HP Mobile Fax. Not to worry I will help you to get a resolution to resolve the issue.

 Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps- HP printers - Using Mobile Fax (HP Smart app)

click here and follow the troubleshooting steps- HP printers and fax machines - Resolve fax problems

click here and follow the troubleshooting steps- Sending Faxes from Your Computer Using HP Smart | HP Printers | @HPSupportUser1 

Setting Up a Fax Connection with an HP Printer | HP Printer | @HPSupport

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run a fax test

Check the result.

Send a one-page black and white text fax to 1-888-HPFaxme (1-888-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.

Hope this helps! Keep me posted. 

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